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Account deletion · co.bit.smartcoordinator

Delete your SmartCordinator account

To request deletion, email B-IT support using the button below. Include your selected clinic and registered mobile number. Do not send medical documents, passwords or one-time codes. The automated in-app and OTP-verified web workflows are pending backend deployment.

Email a deletion requestContact support

  1. 1

    Send your request

    Email info@b-it.co with the subject SmartCordinator account deletion request, your clinic name and registered mobile number. You do not need to reinstall the app.

  2. 2

    Identity and clinic verification

    Support and your clinic verify that you own the account and confirm whether any record retention is legally required. Sending an email does not automatically revoke sessions or delete data.

  3. 3

    Seven-day release target

    The release plan targets permanent deletion within seven days after verification and clinic approval. Support will confirm the applicable timeline and any retention exception. Contact support to ask about cancellation or progress.

Delete specific data while keeping your account

You can also ask B-IT support to delete specific data without closing your account. Email info@b-it.co with the subject SmartCordinator data deletion request, your clinic name, registered mobile number and the data you want removed. Do not include medical documents, passwords or one-time codes. Support and your clinic verify your identity and process the request where deletion is permitted. Your account and data outside the request remain active. Before processing, support confirms the timeline and identifies any records that must be retained, why, and for how long. You can ask support about progress or cancellation.

Request deletion of specific data

Data covered by the deletion request

  • Patient profile and contact details
  • Appointments, conversations and intake responses
  • Aftercare, satisfaction and clinical information
  • Notifications, device records, push tokens and login records

The planned automated process retains only a non-identifying deletion audit. Any legally required clinic record retention must be confirmed and explained before processing. This page provides a support request route, not confirmation that deletion has completed. For help, email info@b-it.co.